Xopero offers two support programs Upgrade&Maintenace and Premium. All our customers with active support in effect, regardless of its level, are entitled to contact the support team via ticket system. We accept them 24 hours a day!
In addition to English support, we offer 1st 2nd and 3rd level technical support services in Polish and Italian.
To submit a request (a ticket) you need to be prepared to provide the following information:
Yes. As with each license, the customer receives a Support Standard, which is valid for one year in the case of a lifetime license, and for the duration of the subscription in the case of a subscription license.
It is a service provided by Xopero which includes update and upgrade of the application and technical help of our support team. In case of lifetime license - the Standard Support is valid for one year and can be renewed afterwards (it is not obligatory). In case of subscription license - it is valid for the whole subscription period.
A customer with active Standard Support can send support requests 24/7 via the ticket system.
The Premium Support includes everything in the Standard Support offer, plus the ability to reach our support team (all levels) 24/7 and priority in solving tickets.
To receive a personal quote, please contact the sales team.