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Support Guide


Xopero offers two support programs Upgrade&Maintenace and Premium. All our customers with active support in effect, regardless of its level, are entitled to contact the support team via ticket system. We accept them 24 hours a day!

In addition to English support, we offer 1st 2nd and 3rd level technical support services in Polish and Italian.

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How to submit a request

To submit a request (a ticket) you need to be prepared to provide the following information:

  • email address,
  • description of the problem - as detailed as it’s possible,
  • name of the backup solution,
  • application version,
  • licence version,
  • and provide additional files like - log files or image files (print screens).

Frequently Asked Questions

Does Xopero license include technical support and application updates and upgrades?

Yes. As with each license, the customer receives a Support Standard, which is valid for one year in the case of a lifetime license, and for the duration of the subscription in the case of a subscription license.

What is the Standard Support?

It is a service provided by Xopero which includes update and upgrade of the application and technical help of our support team. In case of lifetime license - the Standard Support is valid for one year and can be renewed afterwards (it is not obligatory). In case of subscription license - it is valid for the whole subscription period.

A customer with active Standard Support can send support requests 24/7 via the ticket system.

What is the Premium Support?

The Premium Support includes everything in the Standard Support offer, plus the ability to reach our support team (all levels) 24/7 and priority in solving tickets.

I want to extend technical support for another year or buy the Premium Support - what is the cost?

To receive a personal quote, please contact the sales team.

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